Courier Service Management System (CSMS)
Ecommerce is growing at a rapid pace, and it’s making parcel delivery a major concern for companies of all sizes. Large corporations and small businesses alike are wading into the waters of in-house delivery to reduce shipping costs and maintain control over their customer experience.
In-house courier delivery can be extremely beneficial if you do it well. You’d be hard-pressed to find a third-party courier service that cares more about your products and your customers than you do. But there’s a lot to consider when running your own delivery operation.
Courier management is the process of planning and executing last-mile delivery for packages and goods. Courier managers are responsible for scheduling order deliveries, assigning them to couriers, overseeing operations while couriers are in the field, and suggesting strategic improvements for future planning. Depending on the size and complexity of a business, courier management may also encompass certain aspects of vehicle oversight, fuel management, and courier expense approvals.
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